Terms and conditions
By making a booking with 5STARTOURISM online, by phone or vial email, you confirm that you have read, understand and accept the following conditions. We may alter these terms and conditions from time to time and post the updated version on our website, following which all use of our website will be governed by the updated version. Our terms and conditions and your use of starcretetransfers.gr web site are governed by the laws of Greece and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the Greek courts. In these booking conditions references to ‘you’ and ‘your’ and ‘passenger(s)’ include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.
User Agreement governing the use of the 5STARTOURISM website
When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes. 5STARTOURISM will put its best endeavors to find and rectify any errors and omission as quickly as possible. However, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case 5STARTOURISM shall reserve the right to cancel that reservation and the customer will not have any liability to this regard. Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of 5STARTOURISM.
By booking a service on our website, you are entering into a contract with 5STARTOURISM. You agree to be legally bound by these terms and conditions when you make a reservation.
5STARTOURISM will not be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.
Availability of Service
In the unlikely event that we are unable to allocate transfer to your booking request we will email you to advise you as soon as possible.
Our on-line Booking services, are provided on an “as is” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).
You confirm that the payment details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. All payments (cash or credit/debit card) are processed by the transportation service provider. If you choose to pay the driver, please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.
You can make changes to your reservation on-line up to 48 hours before the pick-up or arrival time. After this period, you must contact the service provider directly by calling the number provided in your booking voucher.
Changes to your reservation must be submitted after sending to us in writing via e-mail.
Amendments or cancellation requests can not be made with the driver.
You will not be charged for cancellations if you cancel at least 24 hours before the scheduled transfer pick up time.
You can cancel your reservation on-line or via email up to 48 hours before the pick-up or arrival time. After this period, you must contact the service provider directly by calling the number provided in your booking confirmation email. We will advise you as soon as possible to the e-mail address you have provided, if for any reason the service can not be provided and as a result your booking needs to be cancelled. By making a booking with us you agree to a pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.
Waiting Time and Emergency Contact
At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The waiting time from any other point shall be restricted to 15 minutes after the agreed time. In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is your responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver. If you fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 15 minutes for non-airport collections, and as such 5STARTOURISM is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.
Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.
Special Requests, Trip Time and Vehicles
During the booking process, you may request extra services. However, we cannot guarantee that they will be met and we will have no liability to you if they are not. Child / baby seats will be provided if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child. The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published, and you should plan your trip accordingly. The images of the vehicle make and model shown on the quote page are for illustration purpose only and 5STARTOURISM does not guarantee that these exact vehicles will be provided by the service provider. 5STARTOURISM makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.
5STARTOURISM cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions, etc.